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By Alice & Ronald Hoffman
5 / 5
HotelAirGroundTripTeam

Dear Mr. Biswas,

My husband and I thank you for taking such a personal interest in our well-being during our magical tour of Northern India. We didn’t want to leave.

As David Hammer wrote, throughout the planning and implementation of our 2 week vacation you, Bina, and your staff provided us with outstanding service and a seamless journey. Your representatives (agents) met us at each stop (airports, railway, hotels) insuring our comfort and ease of travel while the guides made sure we had a full understanding of the history and local lore. Each and every day was filled with another amazing experience. Our days on the road travelling through village after village were as thrilling as walking and touring the cities and towns. Singh our driver was courteous, protective and informative as he drove with great skill through city, highway and back roads where even as seasoned NYC drivers we were impressed.

Meeting Alok and experiencing the Rambagh Polo Club was another highlight. We felt we were back in time waiting for Jai, the Maharajah Sawai Mansingh of Jaipur and his exquisite and impressive wife, the Mararani Gayatri Devi of Jaipur, to join us for drinks and the delicious food. Staying at the Rambagh Palace and the Maharaja and Mararani Suites and luxuriating in the setting only added to the memories we brought back with us.

Alok’s gift of the book “A Princess Remembers” by Gayatri Devi, provided another level of understanding of the rich and unique Indian culture as we read of her life and losses.

As David noted there were two hotel rooms that did result in our requesting room changes. The first at the Imperial in Delhi, where we arrived exhausted from our trip from NYC. Looking forward to a good night’s rest we were placed in beautiful rooms but adjacent to the ballroom where an event was underway When we expressed our dismay over the volume of the music our request for a quiet room was honored. In addition, the Hammer’s room was not only exposed to the music but was adjacent to a noisy outside staircase that was utilized by hotel staff during the night.

The second room change was only experienced by us. We arrived at the magnificent Umaid Bhavan Palace in Jodhpur to find ourselves in a substandard room that overlooked the truck/service entrance with a constant din of arrivals and departures. In addition, the room was adjacent to the housekeeping/service room. The hallway leading into our room had an odor of spoiled food and constant noise from staff entering and leaving the service area. Again, when we requested a room change it was honored. We were placed in a room that made our stay special and memorable.

While these two events were disquieting they did not change our overall appreciation and enjoyment of our stay in India. We look forward to returning one day.

Again, thank you for all that you did to make our trip memorable.

With warm regards,

Alice & Ronald Hoffman

 

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