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By David Roe
4.8 / 5
HotelAirGroundTripTeam

Dear Mary,
   
Our trip was excellent, and the arrangements and hotels were generally just right for us. Two people we especially wanted to commend, and hope that IVAT recognizes appropriately: 

  
Mr. Vinoy, who met us at Mumbai airport on Saturday Feb. 7 after our flight from Aurangabad was delayed for 2 hours, and successfully whisked us from the domestic terminal to the international terminal in a waiting car, and then navigated to the correct check-in despite some resistance
from the airlines, just barely in time to make our long-distance connection to Abu Dhabi and San Francisco. He was supremely organized, forethought, competent, and reassuring, and we are very grateful to him and IVAT for what turned out to be an essential service.
    
Mr. Puran, who was our driver from our arrival in Delhi on Jan. 9 until our flight from Udaipur on Feb. 5, and whom we got to know and appreciate more and more over the days we were together. His very low-key manner disguised great competence, thoughtfulness, and willingness to extend himself on our behalf, and we came to rely on him completely.  He is a gem.
       
Please let me know if there is a more formal way for us to express our appreciation of these two people.  And again, thank you for all your arrangements.
    
Sincerely,
   
David Roe

 

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